The Pottery Shed Pty Ltd

Dated:24 Jan 2024

Thank you for choosing The Pottery Shed. We strive to provide you with an enriching and enjoyable experience. Please read our policy carefully to understand the terms of our service, refunds and your rights and responsibilities. the Shed is also referred to as "The Pottery Shed", "the Shed", "us" and "we" in this document.

1. General

the Shed agrees to…

  1. provide you with online booking and payment portals, instructors, pottery studio, clay, tools, materials and kiln firing for your Class, Workshop, Session or Private booking.
  2. provide instruction, hands-on training and supervised solo practice to you for each our Classes and Workshops.
  3. protect your privacy and use your contact details only for project automation, booking messages and occasional random messages from the Shed.
  4. provide a voucher or refund the cost of your booking when successfully cancelled.

You agree to…

  1. be solely responsible for your subscriptions and bookings through the online systems we provide.
  2. make booking changes (re-scheduling, re-booking & cancellations) before the 2 hour cut-off.
  3. forfeit payment or voucher for bookings missed or No Show.
  4. not hold the Shed liable for loss or damage to your projects.
  5. forfeit projects unattended in the Shed when past the expiration date.


3. Definitions

Workshop - intermediate lessons for those with approximately 10 hours of wheel throwing practice. Workshops are a hybrid of Instructor-guided practice and new skill lessons. Wheel based workshops reserve wheels as required.

Class - lessons for beginners. Most commonly the Basic Course Classes. Are also Specialty Classes in handbuilding and Kurinuki clay carving. Classes consist of lecture and practical experience. Wheel based classes reserve wheels as required.

Session - independent practice time using the studio facilities, equipment, instructional aids, etc.

Casual Session - a wheel reserved session (RSRV) paid for with voucher or credit card. Wheel based classes reserve wheels as required.

Member Session - a First Come First Served (FCFS) non-reserved wheel session booked in multiples by the hour.

Course Packages - sold as 4-Packs and 6-Packs are collections of classes and sessions prepaid but not booked. Each lesson gets booked as needed. Voucher packs are to be booked within 12 months. 

Gift Certificate. Sold as a single class prepaid but not booked. Each lesson gets booked as needed. Gift certificates are to be booked within 12 months. 


4. Membership

The Pottery Shed's Membership program is a week to week subscription providing an allotment of hours in the studio. All Members use the available studio wheels on a first come-first serve basis. Membership is not sharable or transferrable between individuals.


5. Deposits

6. Cancellations and Refunds

We understand that circumstances may change, and you may need to cancel your Subscription, Class, Workshop, Session bookings or Voucher / Gift Certificate. Refunds less a 2.5% processing fee are considered under the following circumstances:

6.1. Refund Eligibility

All valid Class, Workshop, Casual Session and Member Session cancelations are eligible for a voucher replacement or refund. All valid Member Session cancelations will not debit the Membership Plan.

All valid Vouchers and Gift certificates will be refunded upon request.

6.2. How To Cancel

6.3. Refund Process

A voucher will be automatically issued to replace any Class, Workshop or Session booking successfully cancelled. Please contact our customer support at admin@potteryshed.com.au within 30 days of the cancellation for a payment reversal or EFT refund.

6.4. Non-Refundable Items

6.5. Refund Amount

All refunds include the full booking or voucher/gift certificate amount minus a processing fee of 2.5%.

6.6. Refund Delay

Requested refunds will be processed using the same payment method used for the initial transaction. Please allow 7-10 business days for the refund to reflect in your account.


7. Privacy Policy

The personal information you share with us through the online subscriptions, bookings, emails and project tracker registrations is used for providing our services and remains with the Shed. This information will only be used to organise your projects and communicate with you. Your personal information will not be sold or past on to other entities by The Pottery Shed.


8. Project Forfeiture

The Pottery Shed reserves the right to recycle and repurpose any student project as defined here.

  1. Greenware will be recycled into available clay for all students when any unfired clay projects are:
    • over 30 days and not made ready-to-fire, or
    • over 30 days and not suitable for firing as deemed by The Pottery Shed, or
    • left out in common areas, not stored in designated greenware shelves, or
    • left unregistered or not apparently registered, or
    • found as dried clay and not suitable for firing as deemed by The Pottery Shed.
  2. Bisqueware, projects once fired, and Glazeware, projects twice fired, will be donated to The Pottery Shed when remaining in The Pottery Shed's possession over 120 days.
    • The disposition of donated projects will be determined solely by The Pottery Shed.
  3. All expiration dates are counted from the start date when any project is first registered.


9. Refusal of Access and Services

The Pottery Shed reserves the right to refuse access to the studio and services to anyone deemed a risk to others within the pottery studio or for any reason.

Kiln firing service may be denied of any project if a risk to other projects, a risk to studio equipment, a risk to personal safety, or for any reason as determined by The Pottery Shed.


10. Indemnify

The Pottery Shed cannot be held liable for loss or damage to personal projects or personal items left in the studio.

  1. The Pottery Shed will make reasonable efforts to minimise risks of loss through the use of project organisational tracking software. However many circumstances are beyond our control, such as student's choice not to use tracking software.
  2. Due to the inherent risk of kiln firing ceramics, and the fragile nature of unfired clay material, unforeseen damages may occur.
  3. Personal items brought to the studio are to sole responsibility of the owner.


11. Modifications

the Shed reserves the right to modify or update this refund policy at any time. Any changes will be communicated to subscribers via email or through our website.


12. Contact Information

For any questions or concerns regarding our refund policy, please contact us at admin@thepotteryshed.com.au.

Thank you for your understanding. We appreciate your commitment to improving your pottery skills with the Shed.